DELIVERY POLICY:
DELIVERY TIME:
TWIG deliveries are made in the afternoon from 1pm to 6pm. If your order is for the morning, please contact us via WhatsApp 021 99281.0252, and check the possibility.
DELIVERY LOCATIONS
TWIG Atelier Floral delivers to the main neighborhoods of Rio de Janeiro. If you have any difficulty making your purchase, please contact us via WhatsApp 021 99281.0252.
RECEPTION AND DOORS:
TWIG Atelier Floral delivers products in person whenever possible. However, if delivery is not possible, the product will be delivered to the recipient's door or reception. Therefore, it is important to clarify that we are not responsible for any possible damage that the product may suffer due to the waiting time until delivery to its final recipient.
RETURN AND EXCHANGE POLICY
TWIG Atelier Floral works with fresh flowers, however, some are more sensitive and may feel the heat of Rio de Janeiro. As soon as you receive the flowers, we recommend that you place them in a container with fresh water so that they can rehydrate. If most of the flowers die, send a photo via WhatsApp to 021 99281.0252 so that we can exchange them or give you a credit for your next purchase.